Privacy Policy

This Privacy Policy applies to all personal information collected by NOMO Cakes and Catering (we, us or our), a business based in New South Wales that sells cakes, cupcakes and catering options, via the website located at nomocakes.com.au (Website), which is primarily intended for customers in Australia.

1. What information do we collect?

The kind of Personal Information that we collect from you will depend on how you use the website. We collect your contact details and delivery/postal address, but no other personal information. The Personal Information which we collect and hold about you is limited to:

your name, email address, telephone number and address (including delivery and billing address)

2. Types of information

The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and

(b) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

We do not collect Sensitive Information, and we collect no information beyond the customer contact and address details described in clause 1.

3. How we collect your Personal Information

(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.

(b) The Website integrates with third-party tools and platforms including Google products, Facebook, Instagram and other common online services. These platforms and the Website may use cookies, pixels, web beacons and similar technologies to ensure Website functionality, track usage and analytics, measure advertising, and personalise content. While we only collect customer address and contact details, third-party platforms may collect technical, device or usage information in accordance with their respective privacy policies. You can manage, disable or block cookies through your internet browser settings, although some features of the Website may not function properly without cookies.

(d) We collect your Personal Information directly from you when you place an order, enquire about catering, create an account, communicate with us, or submit a review. We do not collect personal information about you from unrelated third parties.

4. Purpose of collection

(a) We collect, hold, use and disclose Personal Information for the primary purposes of processing, preparing and fulfilling orders for cakes, cupcakes and catering options, communicating with you regarding your orders or enquiries, seeking and managing product and customer reviews (including via customer review software), and operating and improving our Website. We will never sell your customer data or misuse your personal information.

(b) We only disclose Personal Information to third parties to the extent reasonably necessary to run our business, fulfil catering and product orders, and operate the Website. This may include disclosing contact and delivery details to delivery partners, customer review software providers (Yotpo and Okendo), third-party platforms such as Google products, Facebook and Instagram, other common third-party sites and tools used with the Website (Google Analytics and the Facebook pixel), IT and hosting providers, and maintenance and support personnel. We do not sell, rent or trade your personal information to third parties.

(c) Where permitted by law and with any required consent, we may send you service updates, promotional marketing or requests for product and customer reviews. We will only use your Personal Information for marketing purposes if we have collected such information directly from you, and it relates to our products or catering services. You may opt out of receiving marketing or review communications at any time by following the unsubscribe link in our emails or by contacting us directly.

5. Security, Access and correction

(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained it, we will take reasonable steps to destroy and delete or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of seven years to fulfill our legal, taxation and record keeping obligations, or as reasonably necessary to resolve disputes, process catering orders, or verify customer reviews.

(b) The Australian Privacy Principles:

(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and

(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

6. Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us using the contact details set out at the bottom of this policy. All complaints will be considered by the Privacy Manager and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If the matter remains unresolved after raising it with us, you may lodge a complaint with the Office of the Australian Information Commissioner.

7. Overseas transfer

Some of our third-party service providers, cloud hosting providers, customer review software providers, and connected platforms (including Google products, Facebook and Instagram) may store or process data outside Australia. Where this occurs, we take reasonable steps to select reputable providers and require appropriate data protection safeguards where practicable. Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy under the Privacy Act or the Australian Consumer Law that cannot lawfully be excluded, and our liability is limited only to the extent permitted by law.

8. How to contact us about privacy

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: privacy@nomocakes.com.au.